Process Improvement - Where should you start?
If you are at a loss for how to improve your test process, start by rating the severity and impact of defects that escape your development and test process. Group these escapes by product/system function, test issues (no test or scenario, the test was not run, missing data, defect found but scope/severity wrong, ...), and development/root cause issues so that you can then prioritize changes to attack. Enjoy!
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