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Boeing high risk engineering process lacked system software testing.

AP Boeing blames incomplete testing for astronaut capsule woes By MARCIA DUNN AP Aerospace Writer ARTICLE REVIEW by Software Test Optimization blog writers:  As many sources reported, and Boeing has confirmed, Boeing did not sufficiently test end-to-end functionality of the Starliner capsule.  There should be no doubt in the risk associated with this software, and the need for structured engineering processes.  This is a process failure as reported, management did not plan for or require system functional testing.

Starliner software process escapes - now how do we fix it?

https://www.thespacereview.com/article/3881/1  (see the entire article for context) Starliner software setback by Jeff Foust Monday, February 10, 2020 "... Process escapes At its Thursday meeting, ASAP said it was concerned the two software errors were symptoms of a more fundamental problem. “The panel has a larger concern with the rigor of Boeing’s verification processes,” Hill said. ASAP called for reviews of Boeing’s software development and testing processes. “Further,” he added, “with confidence at risk for a spacecraft that is intended to carry humans in space, the panel recommends an even broader Boeing assessment of, and corrective actions in, Boeing’s SE&I [systems engineering and integration] processes and verification testing.” ..."